Privacy Policy
At SnapTurtle, your family's privacy is as important to us as protecting the natural world we explore together.
Our Privacy Promise
SnapTurtle is built on the belief that families should be able to explore nature without worrying about their digital privacy. We collect only the information we need to create amazing outdoor adventures for you and your children.
🔒 Privacy by Design
We build privacy protection into every feature from the start
👨👩👧👦 Family First
Children's privacy is our highest priority
🌍 Minimal Data
We only collect what's necessary for your outdoor adventures
🇬🇧 UK Compliant
Full compliance with UK GDPR and Children's Code
Who We Are
SnapTurtle is a family-focused technology company based in London, UK. We're the data controller for the personal information we collect about you and your family.
Company: SnapTurtle Ltd
Location: London, United Kingdom
Contact: privacy@snapturtle.app
Data Protection Officer: Available upon request
Information We Collect
We believe in transparency about what information we collect and why. Here's everything we gather:
📧 Information You Give Us
Email Signup (Pre-Launch)
- What: Your email address
- Why: To notify you when SnapTurtle launches
- Legal Basis: Your consent
- Retention: Until you unsubscribe or we launch
Account Information (Future)
- What: Name, email, age verification for parents
- Why: To create and manage your family account
- Legal Basis: Contract performance
- Retention: While your account is active
📱 Information We Collect Automatically
Website Usage (With Consent)
- What: Pages visited, time spent, device type
- Why: To improve our website and app
- Legal Basis: Your consent (via cookies)
- Retention: Up to 26 months (Google Analytics)
Technical Information
- What: IP address, browser type, operating system
- Why: Security, functionality, and legal compliance
- Legal Basis: Legitimate interests
- Retention: 30 days for security logs
📍 Location Information (Future App Features)
GPS Location (Optional)
- What: Your location during outdoor adventures
- Why: To provide location-based challenges and AR experiences
- Legal Basis: Your explicit consent
- Retention: Only while using the app, not stored permanently
Children's Privacy
SnapTurtle is designed for families, and we take extra care to protect children's privacy:
🛡️ Age Verification
- We require parental consent for children under 13
- Parents control all account settings and privacy choices
- Children cannot change privacy settings without parental approval
📵 No Social Features
- No public profiles or photo sharing
- No direct messaging between users
- No social media integration for children
- Family adventures stay private to your family
🎯 No Targeted Advertising
- We don't show advertisements to children
- No behavioural tracking for marketing purposes
- No data sharing with advertising networks
🔍 Minimal Data Collection
- We only collect data necessary for the app to work
- Location data is used in real-time, not stored
- Photos and achievements stay on your device
How We Use Your Information
We use your information solely to create better outdoor experiences for families:
🚀 Service Delivery
- Creating and managing your family account
- Providing location-based challenges and AR experiences
- Sending you important updates about the app
- Customer support and technical assistance
📈 Improvement & Development
- Understanding which features families love most
- Fixing bugs and improving app performance
- Developing new outdoor challenges and experiences
- Ensuring the app works well on different devices
🔒 Safety & Security
- Protecting against fraud and abuse
- Ensuring children's safety while using the app
- Complying with legal obligations
- Maintaining system security and integrity
📬 Communication (With Permission)
- Sending launch notifications to email subscribers
- Sharing important safety or policy updates
- Responding to your questions and feedback
- Providing customer support
Sharing Your Information
We don't sell your personal information to anyone. We only share data in these limited circumstances:
Your Rights
Under UK GDPR, you have important rights over your personal information:
👁️ Right to Access
See what personal information we hold about you and your family
✏️ Right to Rectification
Correct any inaccurate or incomplete information
🗑️ Right to Erasure
Request deletion of your personal information
⏸️ Right to Restrict Processing
Limit how we use your information
📦 Right to Data Portability
Get a copy of your data in a portable format
🚫 Right to Object
Object to processing based on legitimate interests
🔄 Right to Withdraw Consent
Change your mind about consent at any time
🏛️ Right to Complain
Contact the ICO if you're unhappy with how we handle your data
How to Exercise Your Rights
To exercise any of these rights, contact us at privacy@snapturtle.app
We'll respond within one month and won't charge you unless your request is clearly unfounded or excessive.
Data Security
We protect your family's information with industry-standard security measures:
🔐 Encryption
- All data is encrypted in transit and at rest
- HTTPS encryption for all website communications
- Database encryption for stored information
🏰 Access Controls
- Limited access to personal data on a need-to-know basis
- Multi-factor authentication for all team accounts
- Regular access reviews and security training
🔍 Monitoring
- 24/7 security monitoring and threat detection
- Regular security audits and penetration testing
- Incident response procedures for any security events
🌍 Data Location
- Data stored in secure EU-based data centres
- No data transfers outside the UK/EU without adequate protection
- Compliance with UK data protection laws
Data Retention
We only keep your information as long as necessary:
Email Signups
Until you unsubscribe or 2 years after our app launches
Account Information
While your account is active, plus 30 days after deletion
Usage Analytics
Up to 26 months (Google Analytics standard retention)
Security Logs
30 days for security monitoring purposes
Location Data
Real-time use only - not stored permanently
Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements:
- We'll update the "Last updated" date at the top
- Significant changes will be highlighted on our website
- We'll email subscribers about important changes
- Continued use of SnapTurtle means you accept the updated policy
Contact Us
We're here to answer any questions about your privacy:
📮 Post
SnapTurtle Ltd
Privacy Team
London, United Kingdom
🏛️ Complaints
If you're not satisfied with our response, you can contact the Information Commissioner's Office (ICO)
🐢 Our Commitment to Families
At SnapTurtle, we believe that exploring nature should be about wonder, discovery, and family bonding - not about worrying over digital privacy. We've built our entire platform with your family's privacy at its heart.
Every decision we make about data collection and use is guided by one simple question: "Would we be comfortable with this for our own families?"
Ready to start your adventure? Return to SnapTurtle and discover the natural wonders waiting in your local area!